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Tracey Northcott Consulting/The Ultimate Superhost Communication Template
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  • $37

The Ultimate Superhost Communication Template


Want more five star reviews?
Want to be a Superhost?   
Copy & paste message templates that work!

Supercharge your communications on Airbnb, VRBO, Booking.com

Stop Typing, Start Swiping!
A complete Done-for-You messaging workflow for Short Term Rental Hosts
Buy now

Struggling with your guest communications?

Sound familiar?
  • Are you uncomfortable with asking for 5 star reviews?
  • Do guests get confused and create headaches for you?
  • Do you dread uncomfortable subjects with guests? 
  • Are you a busy host who just wants to save time?
  • Do you find you are typing the same messages over and over? 
  • Are you worried about jeopardising your reputation with rushed and incomplete messages?
  • Are you worried about how to decline discount requests with grace?
  • Is your "saved messages" list empty or needing a complete overhaul?

What if you could swipe a Superhost's message system?

I have made this easy for you. 

Swipe all of my pre-written, done-for-you message templates and save yourself hours of typing and years of tweaking and testing.

Stop Typing, Start Swiping!

You can learn from my experience as a Superhost. I will show you my message workflow and give you the tips on when you should be sending messages.

Too easy, right? 

The templates covers all the messages you need from the first time a guest reaches out, to warming them up through the booking process, clear messaging for checking in, checking out and, of course, those all important rules.

Never be at a loss for words again. 

Included are 30 pre-written messages for you in clear, friendly language. These will convey a professionalism and confidence that sets you apart as a true hospitality specialist.

Superhosts have communication Superpowers

Prewritten Messages covering your entire workflow

30 Mail Templates:

  • Check-in  
  • During stay 
  • Checkout & Host requests 
  • Discount requests
  • Guest requests 
  • other STR messages
  • Troubleshooting
  • Local Area Information

10 Bonus tips:

  • Hosting Top Tips
  • FAQ 
  • House Rules 
  • Broken Rules 
  • Asking for 5 star reviews
  • Welcome Packs
  • House Books
  • Additional earnings
  • Building relationships

Workflow Sections

Each section has a number of pre-written messages for you to swipe and use for yourself. 

SUPERBONUSES

As a bonus, I have included ten of my top hosting tips. 

These are included as popups on relevant sections.

Swipe an instant five star reputation

The language in these messages has been tested thoroughly in my own business. 

For the last decade as a Superhost, I have hosted over 12,000 guests on Airbnb, VRBO, Booking.com and my own direct booking platform. 

I have tweaked the language time and time again as I have learned what guests need and respond to. 

Don’t take 10 years to learn all of this. Swipe the templates for instant results. 

Want consistant 5 star reviews?

These templates have earned me thousands of 5 star reviews. 

I'll show you how to create a dialog that ensures guests give those 5 star reviews. 

I'll help you use just the right tone to convey important information.

You will be on your way to be a superhost instantly.

The Challenge of Guest Comunications.

I get it, Guest Communications can be a minefield. It needs to be timely, personable and helpful. 

Get it right and you will ensure that you have great guests who have the information they need when they need it. 

Get it wrong and guests will feel neglected, resentful or they will behave poorly out of ignorance. 

I believe that guests are looking to do the right thing. Setting them up with successful communications removes the guesswork for them and gives them permission to be the amazing guests they want to be. 

Showing guests that you are a professional host and that you care about their comfort highlights to guests that the relationship between guest and host is one of mutual respect and pride. 

But your time is precious. Saving yourself the time and effort and use these swipe files to cover most of the standard questions you get. Adapt them to your voice and over time you will have a store of your own pre-written responses. 

Contents

Stop Typing, Start Swiping - Download this file.

TNCcommunications_swipe_file.pdf
  • 541 KB

Tracey Northcott

Guest experience specialist
Writer, Speaker, Mentor

I have been hosting a long time. I know what works and what challenges you are likely to be facing right now - I have seen it all.

I know how to tweak your listings, your property and also your mindset. You can start to attract the best guests to enhance your business. I can help you scale a single property to a 7 figure business - just like I did.

Let me help you achieve shocking success in your STR hosting business too.
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