Hosting Short Term Rentals is more than a job, it is a lifestyle choice. You *know* that this lifestyle allows you to curate a life full of abundance that is more than simply financial.
You are always looking for ways to elevate your hosting for both yourself and your guest. You scour Facebook groups and message boards trying to soak up good ideas from other hosts only to be discouraged by dismissive comments or negative horror stories.
You are wanting support to learn new skills to survive the ups and downs of the economy especially as 2020 changed the travel industry so dramatically.
You want to be in a positive and inclusive community where your voice is heard, your values and privacy are respected and your dreams are possible. You are interested in hearing positive and practical solutions from professionals in the industry.
You are looking for ways to earn more money while bringing you more joy and fulfillment. You are looking for ways to streamline your systems to free up your time and have smart boundaries. When your business is working for you, then you can approach your guests with an open heart and exceptional hospitality. The relationship between your perfect guests and the wholehearted host is where the magic of the sharing economy resides.
No matter if you are hosting as a side hustle with a room in your house or a fully fledged real estate empire, the Wholehearted Host club is for like minded hosts who are dedicated to exceptional hospitality.
The Wholehearted Host Club
A private and inclusive space for positive stories, practical solutions and challenges to elevate your hospitality standards and put more money in your pocket.
🧠 have developed the winning mindset to become an exceptional host
🧁 found out your hosting sweetspot to know what you can offer
🤩 know who your ideal guest is so you don't waste time on the wrong people
📊 know which marketing platforms are best for you
🔎 know where to find guests & how much to charge them
💻 know how to build your online branding step by step
👩💻 know how to run your business, stay productive & not burn out
🤳 know how to communicate with your guests effectively and manage to take time off without stress
🛠 know which tools are essential to use (and what for)
💪 and you'll make a standard hospitality offering to surprise and delight your guests
Here’s how it works
Monthly Content - this is all about the hosting mindset where we will really dig into who you are as a host and the ideal guest who you can serve the best. Each month we will talk about a different aspect of this and really dive deep into the ways in which hosting can bring you joy. We will cover all the tips to generate more income.
Monthly group moaching* call - *what is moaching? This is a cross between mentoring and coaching. I have borrowed this term from my amazing coach Natalie Sisson who credits Carol Howard with this term too. This is a very effective format of group work in this new age of video conferencing.
You will get 60 minutes with Tracey as a group call. We will discuss the monthly content and we can dig into these topics. Plus we discuss individual issues.
Weekly Facebook live accountability session. - in our Club HQ (and Facebook Group) I will go live Monday morning 0900 JST Tokyo time with a weekly prompt to keep you focused on the goals.
Social media challenges - once a month I will set you a challenge on social media to raise your profile and be true to your hosting brand.
Undoubtably this format and content will evolve over time. This is a living breathing collective and our industry is constantly evolving too.
Important note: this is a private and safe space where all members are free to express their opinions and personal information. The privacy of individuals will be kept sacred. All club members are asked to bring their positive energy and supportive attitudes.
Membership Benefits
Take things at your own pace
The content will be available whenever and whereever you need it.
The community will be there to support your journey.
Stop being held back in your hosting business. We expose the myths and cut through the hype.
Practical Hosting Tips
Lots of real solutions for the issues you are likely to be facing right now.
The industry and the market changes so frequently it is hard to keep up.
You’ll know exactly what to do and how to do it because hosts just like you will be sharing their wisdom and experiences.
Self Discovery
Challenge yourself with new ways of approaching your hosting business.
Investigate hosting values, identify your perfect guest and create the marketing strategy to allow the magic to happen.
See your business in a new way and learn how to set the boundaries that will bring you the most joy.
This might be a good time to introduce myself.
Hi there, I am Tracey. I have been hosting Short Term Rental properties for close to a decade. I started with a single apartment near my house for family and friends.
Soon I recognized that I was born for this life and exceptional hospitality was instinctual. I was able to grow the business to a 7 figure empire within 3 years. The success was shocking and brought abundance and joy to my family and staff.
I learned so much along the way. Now it is time for me to share the lessons I learned and help you and your family reach a new level of abundance.
Curious? Click here to set up a free 15 minute discovery call where we can meet each other. You can decide if this club is a good fit for where you are now.
After starting with a single small apartment, I realized this business had the ability to scale and grow and provide some real revenue into our household.
However, I also discovered that I enjoyed setting up comfortable spaces and taking care of people. Those people were so appreciative of the little details which showed we had anticipated their needs in advance.
Family members including my brother and husband also saw the potential and wanted to be included in the business and we grew to 24 properties on Airbnb, HomeAway, VRBO and our own booking platform Tokyo Family Stays. (
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My husband was able to quit working in his soul crushing restaurant work with no family time and bring his hospitality skills to the business also. We created a work/life balance and equally share in the precious early development of our young son.
Having the ability to surprise and delight guests created a business I was proud of and unleashed previously untapped super powers in myself and a real love of hospitality. First time guests became repeat guests and then champions for my brand.
Over the next 5 years we built up a 7 figure business employing my own family members and then adding staff with their family members.
We were able to build a home for ourselves and our son in Tokyo - a very daunting prospect as we are not Japanese but long time residents.
This business is full of ups and downs as 2020 has shown it to be, however, I have been able to regroup and refocus our business. Knowing our strengths and hospitality super powers allows us to take control over the trajectory of the business independently of external forces.
In short, I live and breathe the Short Term Rental Industry and connecting and sharing with other hosts is a passion.
My goals for you
We will reach a new level of abundance by selling with integrity.
I want to help you make sensible boundaries so you don’t fall into the people pleasing trap - hosting burnout is real and I can show you how to side step this.
I want to help you elevate your hospitality standards allowing you to raise your prices and bring more revenue.
I want to help you work with your local communities and local businesses to provide a uniquely local and authentic guest experience.
I want to be a myth buster and to navigate through the hype.
I want to work through your mindset and dig deep into your hosting values to ensure your business authentically reflects you.
I want you to be able to identify the right guests for you - the guests that appreciate you and your listings that bring you joy and abundance.
I want you to be able to avoid the guests who are not the right fit, with compassion and understanding...
Money back Guarantee
100% money back guarantee for active participants
I know you will love this group for exceptional hosts who have the desire to curate exceptional guest experiences and an abundant business. It will change your lives and your business and I am 100% committed to helping you achieve success.
That said, creating a successful business and lifestyle takes time, commitment, consistent action, hard-work and of course heart. You have invested in yourself and your business and you can create amazing results if you put the work in.
However, if after the first 60 days together in The Wholehearted Host Club if you are putting in the work but not completely happy and thrilled with your experience and achievement then please email me and I will refund your investment.
I am passionate about about creating a diverse, equal and safe space for hosts. At The Wholehearted Host Club we are working hard to create an environment where everyone, from any background, can join together and share in the journey of creating abundance in every part of their business.
The common desire for all of us in the club is to deliver extraordinary hospitality and outstanding service to our perfect guests.
What people say about me
“Tracey is always the first person I go to for advice about our vacation rental.
She was especially helpful with offering her thoughts about the pricing of our unit in Tokyo.
With her diverse range of rentals here, she has a unique depth of experience, and as a result really knows the vacation rental market in Japan extremely well.”
Colleen S.
“Tracey's enthusiasm and expert knowledge was invaluable to us when we were considering starting our Airbnb.
She was always available to help with any questions we had as well as adding a lot of great advice that we hadn't even considered.
I highly recommend Tracey if you are looking for someone to help guide you through the Airbnb process.”
Ushka Wakelin
"When we turned to Tracey for guidance, her depth of knowledge was astounding. Through her detailed and thorough advice, we were able to take our dream of running an Airbnb in Tokyo and turn it into a reality. Tracey guided us through every step of the process, from establishing our guest demographic and initial set up, to setting efficient procedures and routines, house rules, communications and more. We didn't even know what we didn't know! It was thanks to Tracey's foresight, experience and sheer energy that made our experience so successful. By following her advice we bypassed many rookie mistakes and have quickly reached Superhost status. She sure knows what she is doing."
Katie and Hiro
“Words can't express how much of a help Tracey has been to our family.
First she convinced us to offer our home for short term rental way back in the early days when only a few people were hosting. I had a mountain of worries, but everything Tracey said turned out to be 100% accurate. At first I tried doing it all myself (as I was initially worried about even making enough to pay the mortgage), but after a few months of comparing my reviews (and price points) to hers, I came begging for help. She jumped in and completely turned our place around! It went from a crash pad to a family apartment that attracted professionals. Exactly the kind of guests I want.
Not only was I able to make more profit, but by attracting the right kind of guests, I now have peace of mind. And that has made all the difference!”
Tia Ward
FAQs
Who is this club for?
This club is designed for hosts of short term and vacation rental who are looking for more abundance, more fulfillment but also practical advice for achieving these goals. Tracey’s style mostly resonates with people who have a passion for hospitality.
What is the difference between the course and the club?
The course is an intense 6 weeks of content - a new module each week for self study. This will get you to new levels of success fast.
The Membership is for a slow and steady community atmosphere. You can be in a nurturing environment where everybody can discuss a variety of issues and you can move through the content at a slow and steady pace.
Both options will provide similar content and access to the facebook group for extra support.
If I don’t have a short term rental yet, can I still join?
Of course you can. Learning about mindset and marketing will assist you when you are designing your space, writing your listing and launching for the biggest impact. You won’t need to learn the hard way.
I am busy with my business, family and job. How much time will I need to commit each week?
Apart from the monthly moaching call, the commitment is as much as you can spare. The early modules will mostly be thought exercises and you are going to be encouraged to look at your STR business from a macro level before moving to a micro level.
Why do you use the term “Short Term Rental“? Isn't that just an Airbnb?
The idea of Short Term Rentals or Vacation Rentals have been around long before Airbnb hit their level of popularity. Airbnb are an OTA (Online Travel Agency) and they are the market leader in this space right now.
However, my services extend beyond the Airbnb model and branding and focus on your branding and hosting style.
This all sounds lovely, but how is all of this going to help me earn more money?
Knowing your ideal guest avatar right down to a granular level means that you really understand their income level and where to position yourself. So you will not be leaving money on the table.
Continually accepting the wrong guests and you are not confident with your hosting standards means that you are always discounting or giving away too much for people who will not appreciate you.
The right guests become your biggest fans and loyal customers who wouldn’t dream of staying anywhere else. Plus they sing you praises for free to all of their friends and family who are likely to be your ideal guests too.
But of course, I also have a ton of practical tips and tricks to sell with integrity and to really ensure you are maximizing your profits too.
There are plenty of YouTubers promising instant cash for hosts without much substance and right now they are all crashing as the market shifted so dramatically.
My work will create a long term and sustainable for your so you can weather ups and down of a fickle travel industry.
How much access with Tracey?
I am never far away. You will see me in person weekly and also in the private facebook group checking messages frequently.
Will you be giving tips for surviving 2020 with all of the travel bans?
This has been quite a year of upheavals hasn’t it?
While this is not a course specific to one particular issue, I will of course be covering practical solutions that include specific tips for a variety of issues.
The Wholehearted Host Club is a place for hosts to help each other in a positive and supportive environment.
What if I run a short term rental in a team? Do we all join?
The mindset part of the club will be of most benefit to the thought leader of the team, the person who sets the branding of the business.
That said, allowing your team to grow together to shape the vision of the business, will ensure that the hospitality standards will be in every area of your business.
For multiple members, get in touch and I can create a group discount. Each member will need their own account on Podia and join the Facebook private group with their own account.
Remember.....
The relationship between your perfect guests and you as the Wholehearted Host is where the magic of the sharing economy resides.
I have been hosting a long time. I know what works and what challenges you are likely to be facing right now - I have seen it all.
I know how to tweak your listings, your property and also your mindset. You can start to attract the best guests to enhance your business. I can help you scale a single property to a 7 figure business - just like I did.
Let me help you achieve shocking success in your STR hosting business too.